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Welcome to our Winter 2014 edition of Members’ Matters

The last few months have seen unprecedented demand on our services including our busiest ever week in A&E recently. We continue to be extremely busy and are urging people to only visit A&E if they are seriously ill or if it is an emergency.

Many conditions can be dealt with by calling the NHS 111 service if you urgently need medical help or advice but if it's not a life-threatening situation and for less serious conditions visiting a Walk-in Centre, GP or local pharmacy can often be the best option. Please help us to get this message out to your friends and family.

Our staff are always committed to providing the best possible care for patients, so I was extremely pleased this was recognised with our recent success in the national WOW! Awards. Thank you to all of you who have taken the time and effort to nominate our staff.

Many of you will be wondering what is happening with the proposed merger with The Royal Surrey County Hospital, you can find out the latest news via the update on these pages. We are already working together to improve provide services for patients and have recently started a new Chemotherapy Service at Ashford Hospital as part of a joint project.

In early December we had a full inspection by the Care Quality Commission, and you may have talked to one of the inspectors either in the hospitals or at a public event which they held. We will share the assessment with you when we receive it in the Spring.

Lastly, I’d like to wish you all every happiness for the festive season and throughout the coming year.


Aileen McLeish, Chairman

Become a Member

If you live in one of our local authority wards, you can become a member by completing our online application form.