This week I’ve spent quite a bit of time meeting a number of different families who have been unhappy about the care either they or their relatives have received in our hospitals. And there’s a real theme coming through. They feel we are not listening to them and involving them in decisions about their care, or the care of their loved one. It may be a perception or it may be real but whichever it is, it’s certainly the feeling they have been left with and in general underpins any other concerns and issues they may have.
I’ve been reflecting on this and it’s interesting that as themes go, it’s what I sometimes hear from colleagues; that you don’t feel involved in critical decisions that affect the way you as individuals and teams work and that we are not listening to what you’re telling us. So what does that mean for us? I really want us to be an organisation that makes decisions together and listens but, most importantly, HEARS one another’s views. I for one will be thinking very carefully about how I put this into practice and I do have some ideas so come along on Monday to hear more, but more of that later. In the meantime, let’s make a collective commitment to share decision making and to listen and to hear, whether that be to patients and their families or to one another and, in addition, to challenge each other, safely, when we become aware that this commitment is not being fulfilled.
On a different note, we are holding a summer BBQ this afternoon to say a big thank you to everyone involved in responding to our 18 week pressures over the last few months. This includes our clinical teams, the pathway team, our booking office teams, the pre-assessment team, the appointment centre and a whole host of others as well. Everyone has really pulled together, going above and beyond to turn the situation around for our patients and this is our opportunity to say thank you. Everyone involved is invited to drop in between 3 – 6pm at the PostGrad centre at St Peter’s to enjoy some great food, great company and hopefully some sunshine too. I’ll be popping along myself later and look forward to seeing many of you there.
In the meantime, I am really looking forward to taking up my new position formally from Monday.
Have a great weekend whether you are at home or at work.