On Wednesday 26 August, the Care Quality Commission (CQC) published the results of the 2025 National Adult Inpatient Survey. The survey gathered feedback from around 500 patients aged 16 and over who stayed in our hospital for at least one night during November last year who shared their experiences of Ashford and St Peter’s Hospitals NHS Foundation Trust.
With nearly all of our scores improving year on year. Patients continue to responded positively overall when asked about being treated with kindness and compassion, being treated with respect and dignity overall, both scoring higher than the national average.
Patients also responded positively when asked about their confidence and trust in the doctors and nurses, being treated with respect and dignity and being included in conversations about their care.
We’d like to thank all our patients who took the time to complete this survey. Your feedback helps us to identify areas where we are doing well as well as those areas that require improvements for better patient experience.
We’re really pleased to see that patients feel included in the conversations with their care and shows how dedicated and committed our team are to ensuring high quality and safe care for our patients.
They also give us a clear opportunity to listen and improve. We will use this feedback to help shape our improvement work and focus on the things that matter most to our patients.
The CQC Adult Inpatient Survey is just one of the ways patients can feedback about their experience of care at the trust. To learn more about how to share views and experiences as a patient or visitor, please visit https://www.ashfordstpeters.nhs.uk/patients/your-feedback
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