Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them. This has not replaced the current walk in service, it is in addition to this to help reduce waiting times and minimise delays for patients.
The Phlebotomy department has experienced a large increase in the volume of patients who visit the hospitals to have a blood test on a walk in basis. It is difficult to predict the number of people that will visit the hospital each day for a blood test, and sometimes on particularly busy days there is not enough time to see every person who is waiting.
The Trust understands that delayed waiting times are frustrating for patients and staff, and the introduction of a new online booking system has been introduced to help with this.
The Phlebotomy team have been informing patients about the new online system and offering assistance with booking. The Trust hopes that this system will demonstrate flexibility for patients, and reduce waiting times by providing a more efficient service.
For further information, or to book an online blood test, please click here.