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Referrals to and appointments with the Surgical Appliance Department at Ashford Hospital are made as follows.


New patient referrals

These are accepted from the patient’s hospital consultant or specialist team.

The Surgical Appliance Department will then make an appointment for the patient to see an orthotist who will assess the patient to ensure that requirements are met. Depending on the condition and type of treatment required, it may be necessary for the patient to see the orthotist on a number of occasions. An appointment may be made for the patient to see the orthotic technician if an item, such as a wrist brace, is required.


Re-referrals or Returning Patients

These patients will be offered an appointment provided:

  • they have been seen by a Trust orthotist/orthotic technician within the previous two years.
  • they are undergoing continuing care with a Trust consultant.


If the patient does not meet either of the above criteria, they must be re-referred via the new patient referral process, i.e. by referral from their consultant or specialist team.

All patients who have received an appliance, should be reviewed by their consultant to assess the effectiveness of the treatment.


Patients who fail to attend for an appointment

  • A patient who does not attend (DNA) for an appointment on one occasion will be sent another appointment.
  • A patient who fails to attend three consecutive appointments without explanation will be discharged and will not be offered another appointment. In this case, if the patient does require an appointment, they will have to follow the new patient referral process.


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