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You may wish to address issues relating to the overall care of the person who has died.

It may be helpful, in the first instance, to discuss briefly with the Bereavement Officer. The Trust also has a Patient Advice and Liason Service, which can be contacted on 01932 723553 should you wish to discuss any concerns with a member of the team.

 

Alternatively, you may wish to put your concerns in writing to:

The Complaints Manager
Ashford and St Peter’s Hospitals NHS Foundation Trust
Guildford Road
Chertsey
Surrey
KT16 OPZ
01932 722859

 

The Trust takes complaints very seriously and will pursue a full investigation of any areas of concern that you raise. Leaflets explaining the procedure are available in the Bereavement Office.

 

Compliments, Gifts and Donations

Our staff always appreciate your thanks when you are happy with the care received. The Trust also has an appreciation awards scheme and, if you feel that a particular member of staff or the team has provided exceptional care, you can nominate them for an award. Please ask a member of staff for a nomination form.

 

Gifts: No gifts of money can be accepted by individual hospital staff. However, small tokens such as fruit or chocolates are permitted.

 

Donations: Donations can be made to wards or hospital trust funds. These are used to improve facilities or provide ‘extras’ for the well being of patients or staff. If you would like to make a donation, please do one of the following;

  • Ask ward staff to contact the head of nursing
  • Write to the Chief Nurse (details below)

Cheques should be made payable to Ashford and St Peter’s Hospitals NHS Trust. If you wish, you can ask that your donation is used to benefit a particular ward or department, or a particular group of staff.

Chief Nurse
Ashford and St Peter’s Hospitals NHS Foundation Trust
Guildford Road
Chertsey
KT16 OPZ
01932 872000