An update on visiting at Ashford and St Peter’s Hospitals

Following an update on national guidance, those accompanying patients to outpatient appointments or the emergency department are no longer required to wear a facemask. You may wear a face covering if it is your personal preference to do so. Please ask a member of staff if you would like us to provide you with a facemask.

If you are visiting a patient on a ward, or in some clinics where patients are at high risk of infection (such as haematology), you will be asked to wear a facemask which will be provided by the team. This is so we can reduce the risk of infection transmission.

Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone. Please ensure that you visit during the normal ward visiting times. Please note that no more than two people should visit a patient at any given time.

Click here for more information and exceptions to visiting times.

Andrea Lewis, Chief Nurse
David Fluck, Medical Director

 

Link to the AccessAble website

 

Information about access to our wards can be found on the AccessAble website for Ashford and St Peter's.

 

Ashford Hospital

Ward Type Location Direct Dial Number
Chaucer Ward Medical Ground Floor,
Main Entrance
01784 884003

Day Surgery Unit

Surgical Ground Floor,
Outpatients Entrance
01784 884127
Dickens Ward Surgical First Floor,
Main Entrance
01784 884004
Elliot Ward Surgical   01784 884575 
Wordsworth Ward Medical   01784 884008

 

St Peter’s Hospital

Ward Type Location Direct Dial Number
Ash Ward (and School) Paediatrics Level 3,
Duchess of Kent Wing
01932 722714
Aspen Ward Medical Level 4,
Duchess of Kent Wing
01932 723907
Birch and CCU Ward Medical Level 4,
Duchess of Kent Wing
01932 722012
Cedar Ward Medical Level 4,
Duchess of Kent Wing
01932 722003
Cherry Ward (Older Persons Ward) Medical Level 3,
Duchess of Kent Wing
01932 722935
Chestnut Ward Medical Level 4,
Duchess of Kent Wing
01932 726708
Clinical Assessment Unit (CAU) Emergency First Floor,
Urgent and Emergency Care Centre
01932 722010
Discharge Lounge Discharge Level 3,
Main Building
01932 722933
Endoscopy Unit Surgical Level 3,
Outpatients Block
01932 726575
Falcon Ward Surgical Level 2,
Abbey Wing
01932 722287
Heron Ward Trauma And Orthopaedic   01932 723267
Holly Ward Medical Level 4,
Duchess of Kent Wing
01932 723257
ICU Critical Care Level 3,
Duchess of Kent Wing
01932 722135
Joan Booker Maternity / Child Health Level 1,
Abbey Wing
01932 722291
Kingfisher Ward Surgical Level 2,
Abbey Wing
01932 722380
Labour Ward Maternity Abbey Wing 01932 722663
Maple Ward Medical Level 3,
Duchess of Kent Wing
01932 723137
May Ward Medical Level 4,
Duchess of Kent Wing
01932 722014
Neonatal Intensive Care Unit (NICU) Children Level 3,
Abbey Wing
01932 722667
Oak Ward (and Little Oaks) Children/day Unit Level 3,
Duchess of Kent Wing
01932 722016
Robin Ward Surgical Duchess of Kent Wing 01932 723941
01932 722932
Swan Ward Orthopaedic Abbey Wing 01932 723220
Swift Ward Medical   01932 722201
Willow Ward Medical   01932 723079

 

Woking Community Hospital

Ward Type Location Direct Dial Number
Bradley Unit Medical   01932 723127

 

Click here for access guides to Ashford and St Peter's Hospitals or the follow the ward links above.

 

Visiting Hours

Please note that normal visiting hours are 2pm – 8pm.

  • Visiting hours for Birch Acute Cardiac Unit (BACU) are 3-4:30pm and 6-8pm only. Only 2 visitors at a time and no children below 12 years old.
  • Visiting in the Intensive Care Unit (ICU) is permitted from 1pm, with a recommended two hour slot (this is flexible). Please contact the unit to agree visiting as appropriate.
  • If you are visiting a patient on Chestnut ward, please continue to ring the ward prior to your visit to arrange.
  • In Maternity, please note that siblings are permitted to visit but no other children.

Please note that no more than two people should visit a patient at any given time.

 

The exceptions are:

AECU Currently open Monday-Friday from 8am till 8pm with the last referral being accepted no later than 18:00 hrs
Cedar Ward 3pm to 4.30pm and 6pm to 8pm
Surgical Wards (Falcon Ward, Kingfisher Ward, and Surgical Dependency Unit (SDU) 3pm to 4.30pm and 6pm to 8pm
Surgical Assessment Unit 10am to 9pm
Dickens, Swan, and Heron Ward 12 midday to 8pm
Joan Booker Click here for details
Labour Ward Click here for details
Ash Ward (paediatrics) Weekdays 2pm to 7pm and weekends, 12 midday to 8pm
Oak Ward (paediatrics) Anytime within reason
Critical Care (ICU and HDU) Click here for details
Special Care Baby Unit Anytime for close family

 

If your visitors cannot visit during these hours they are welcome to speak with the Ward Manager or Nurse in Charge to make alternative arrangements.

 

Protected rest time

We offer all our patients protected rest time after lunch, usually between 12:30 and 13:30 to help as part of the recovery process. We do not allow visiting, ward rounds or procedures to take place during this time, unless it would be detrimental to a patient not to do so.

 

Advice for visitors

We recognise that visiting a person in hospital plays a vital part in aiding their recovery. We encourage visitors to take part in social interaction with patients and to share in their care where appropriate.

Please respect other patients when visiting and keep noise to a minimum. We therefore ask that no more than two people visit a patient at any one time.

All visitors should use chairs provided and not use the patient’s bed to sit on.

To respect patient privacy, visitors may be asked to leave the bedside when doctors are doing their ward rounds, or when a doctor or nurse needs to provide care to a patient.

It would be helpful if you would not visit patients in the hospital if you are suffering from a cold, flu, and tummy bug or any illness you think could be passed on to patients in the hospital. If you are in any doubt please telephone the ward staff for information.

 

Children

Children are welcome to visit patients providing they are accompanied by an adult. Unless absolutely necessary, please try not to bring in children under the age of 10.

It is recommended that you speak to the Nurse in Charge before bringing young children on to the ward. They should be supervised at all times to ensure that noise is kept to a minimum and they do not run around or climb on beds or ward equipment.