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An update on visiting at Ashford and St Peter’s Hospitals

Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone. Please ensure that you visit during the normal ward visiting times. Please note that no more than two people should visit a patient at any given time.

Find out more about ward visiting times and exceptions at each hospital.

 

Update to Infection Prevention and Control Guidance

As we enter the winter months, there is likely to be an increase in the number of respiratory viruses, including influenza and COVID, that are circulating in the community and in the number of patients being admitted to hospital with these infections.

In line with current national guidance provided by the UK Health Security Agency, there is no longer a mandatory requirement for visitors, patients and staff entering our hospitals to wear a face mask. For those who prefer to continue to wear a mask, fluid resistant surgical masks will be readily available at our main hospital entrances. Please do help yourself. If you cannot see any then please ask a member of staff on the ward/clinic that you are attending. In our clinical areas, such as wards, where our staff are caring for patients with respiratory infections, you may see staff will wear masks, along with other personal protective equipment, as necessary. They can advise you if you have any queries.

We continuously monitor the local situation, and should we see a significant increase in the number of respiratory infections in our hospitals, then we may revise our advice, as necessary.

We ask everyone to follow these basic infection prevention and control measures in our hospitals:

  • Do not visit the hospital if you have the following symptoms:
    • New onset cough or an ongoing cough that is not improving
    • Raised temperature
    • Diarrhoea and/or vomiting
  • If you do have these symptoms and visiting is essential, and cannot be delayed for a few days whilst you recover, e.g. the patient is very unwell / dying, then please telephone the ward concerned and ask to speak to the nurse-in-charge. We are always keen to support visiting in these situations.
  • Practice good respiratory hygiene: cover your nose and mouth when coughing or sneezing using a tissue or the inside of your elbow. Dispose of tissues immediately following use and clean your hands.
  • Clean your hands on entering and leaving our clinical areas, e.g. wards, using the hand wash basins or alcohol hand sanitiser available inside each patient multi-bed bay and single rooms.
  • Visitors are not routinely required to wear disposable gloves and plastic aprons; but should be worn if you are helping the patient with their personal hygiene care.

Thank you for your continued support in keeping our patients, staff and visitors safe.

David Fluck, Medical Director and Director of Infection Prevention and Control
Ellen Bull. Interim Chief Nurse
The Infection Prevention and Control Team

 

Link to the AccessAble website

 

Information about access to our wards can be found on the AccessAble website for Ashford and St Peter's.

 

Ashford Hospital

Select the ward / department name to view the AccessAble page for that location. This includes directions, parking information, and other useful details regarding accessibility.

Ward Type Location Direct Dial Number
Chaucer Ward Medical Ground Floor,
Main Entrance
01784 88 4003

Day Surgery Unit

Surgical Ground Floor,
Outpatients Entrance
01784 88 4127
Dickens Ward Surgical First Floor,
Main Entrance
01784 88 4004
Eliot Ward / Enhanced Care Unit Surgical   01784 88 4575 
Wordsworth Ward Medical   01784 88 4008

 

St Peter’s Hospital

Select the ward / department name to view the AccessAble page for that location. This includes directions, parking information, and other useful details regarding accessibility.

Ward Type Location Direct Dial Number
Ash Ward (and School) Paediatrics Level 3,
Duchess of Kent Wing
01932 72 2714
Aspen Ward Medical Level 4,
Duchess of Kent Wing
01932 72 3907
Birch and CCU Ward Medical Level 4,
Duchess of Kent Wing
01932 72 2012
Cedar Ward Medical Level 4,
Duchess of Kent Wing
01932 72 2003
Cherry Ward (Older Persons Ward) Medical Level 3,
Duchess of Kent Wing
01932 72 2935
Chestnut Ward Medical Level 4,
Duchess of Kent Wing
01932 72 6708
Clinical Assessment Unit (CAU) Emergency First Floor,
Urgent and Emergency Care Centre
01932 72 2010
Discharge Lounge Discharge Level 3,
Main Building
01932 72 2933
Endoscopy Unit Surgical Level 3,
Outpatients Block
01932 72 6575
Falcon Ward Surgical Level 3,
Abbey Wing
01932 72 2287
Heron Ward Trauma And Orthopaedic   01932 72 3267
Holly Ward Medical Level 4,
Duchess of Kent Wing
01932 72 3257
ICU Critical Care Level 3,
Duchess of Kent Wing
01932 72 2135
Joan Booker Maternity / Child Health Level 2,
Abbey Wing
01932 722835
Kingfisher Ward Surgical Level 3,
Abbey Wing
01932 72 2380
Labour Ward Maternity Abbey Wing 01932 72 2663
Maple Ward Medical Level 3,
Duchess of Kent Wing
01932 723137
May Ward Medical Level 4,
Duchess of Kent Wing
01932 72 2014
Neonatal Intensive Care Unit (NICU) Children Level 4,
Abbey Wing
01932 72 2667
Oak Ward (and Little Oaks) Children/day Unit Level 3,
Duchess of Kent Wing
01932 72 2016
Robin Ward Surgical Duchess of Kent Wing 01932 72 3941
01932 72 2932
Swan Ward Orthopaedic Abbey Wing 01932 72 3220
Same Day Emergency Care (SDEC) Emergency Prince Edward Wing 01932 72 6439
Swift Ward Medical   01932 72 2201
Willow Ward Medical   01932 72 3079

 

Woking Community Hospital

Ward Type Location Direct Dial Number
Bradley Unit Medical   01932 72 3160 (Office)
01932 72 3159 (Office)
01932 72 3127 (Ward)

 

AccessAble has access guides to Ashfordand St Peter's Hospitals or the follow the ward links above.

 

Visiting Hours

Please note that normal visiting hours are 2pm – 8pm.

  • Visiting hours for Birch Acute Cardiac Unit (BACU) are 3-4:30pm and 6-8pm only. Only 2 visitors at a time and no children below 12 years old.
  • Visiting in the Intensive Care Unit (ICU) is permitted from 1pm, with a recommended two hour slot (this is flexible). Please contact the unit to agree visiting as appropriate.
  • If you are visiting a patient on Chestnut ward, please continue to ring the ward prior to your visit to arrange. Only 2 visitors at a time and no children below 12 years old.
  • In Maternity, please note that siblings are permitted to visit but no other children.

Please note that no more than two people should visit a patient at any given time.

 

The exceptions are:

Same Day Emergency Care (SDEC) Monday to Friday: 8am to 8pm with the last referral at 5pm
Saturday and Sunday: 9am to 6pm with the last referral at 4pm
Cedar Ward 3pm to 4.30pm and 6pm to 8pm
Surgical Wards (Falcon Ward and Kingfisher Ward) Midday to 8pm
Robin Ward 2pm to 4pm and 6pm to 8pm
Dickens Ward 3pm to 4:30 pm and 6pm to 8pm
Swan, and Heron Ward 12 midday to 8pm
Joan Booker Joan Booker visiting details
Labour Ward Labour Ward visiting details
Ash Ward (paediatrics) Weekdays 2pm to 7pm and weekends, 12 midday to 8pm
Oak Ward (paediatrics) Anytime within reason
Critical Care (ICU and HDU) Critical Care details
Special Care Baby Unit Anytime for close family

 

If your visitors cannot visit during these hours they are welcome to speak with the Ward Manager or Nurse in Charge to make alternative arrangements.

 

Protected rest time

We offer all our patients protected rest time after lunch, usually between 12:30 and 13:30 to help as part of the recovery process. We do not allow visiting, ward rounds or procedures to take place during this time, unless it would be detrimental to a patient not to do so.

 

Advice for visitors

We recognise that visiting a person in hospital plays a vital part in aiding their recovery. We encourage visitors to take part in social interaction with patients and to share in their care where appropriate.

Please respect other patients when visiting and keep noise to a minimum. We therefore ask that no more than two people visit a patient at any one time.

All visitors should use chairs provided and not use the patient’s bed to sit on.

To respect patient privacy, visitors may be asked to leave the bedside when doctors are doing their ward rounds, or when a doctor or nurse needs to provide care to a patient.

It would be helpful if you would not visit patients in the hospital if you are suffering from a cold, flu, and tummy bug or any illness you think could be passed on to patients in the hospital. If you are in any doubt please telephone the ward staff for information.

 

Children

Children are welcome to visit patients providing they are accompanied by an adult. Unless absolutely necessary, please try not to bring in children under the age of 10.

It is recommended that you speak to the Nurse in Charge before bringing young children on to the ward. They should be supervised at all times to ensure that noise is kept to a minimum and they do not run around or climb on beds or ward equipment.

 

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