If you need to contact a department or ward then please call our main switchboard:
01784 884488 (Ashford Hospital)
01932 872000 (St Peter's Hospital)
If you have an impairment or sensory loss and have specific communication needs please let our operator know.
If you are using a textphone,
prefix all numbers with 18001.
We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you.
If you want to find out more about the Trust and our hospitals, please visit our About Us section.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you have any concerns please contact our Patient Advice and Liaison Service via email at
If you have any difficulties with this website, or for press enquiries, please email
Find out more about accessibility options or read our accessibility statement. The Text Relay app is available for your mobile, tablet or PC if you are Deaf and hard of hearing or have a speech impediment. If you are using a textphone, please prefix all numbers with 18001.
Julie Smith, Chief Executive
Our Services: A to Z
To run our hospitals takes a lot of different departments - clinical and non-clinical - as well as over 4,000 staff members.
You can find out more about what each area does from the links in the A to Z listing or use the search box above.
Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone.
Please ensure that you visit during the normal ward visiting times.
Please note that no more than two people should visit a patient at any given time.
Only one person should accompany a patient in our Emergency department.
More details are in the visiting section including exceptions for some wards.
Update to Infection Prevention and Control Guidance
As we enter the winter months, there is likely to be an increase in the number of respiratory viruses, including influenza and COVID, that are circulating in the community and in the number of patients being admitted to hospital with these infections.
In line with current national guidance provided by the UK Health Security Agency, there is no longer a mandatory requirement for visitors, patients and staff entering our hospitals to wear a face mask. For those who prefer to continue to wear a mask, fluid resistant surgical masks will be readily available at our main hospital entrances. Please do help yourself. If you cannot see any then please ask a member of staff on the ward / clinic that you are attending. In our clinical areas, such as wards, where our staff are caring for patients with respiratory infections, you may see staff will wear masks, along with other personal protective equipment, as necessary. They can advise you if you have any queries.
We continuously monitor the local situation, and should we see a significant increase in the number of respiratory infections in our hospitals, then we may revise our advice, as necessary.
Thank you for your continued support in keeping our patients, staff and visitors safe.
David Fluck, Medical Director and Director of Infection Prevention and Control
Ellen Bull. Interim Chief Nurse
The Infection Prevention and Control Team
We ask everyone to follow these basic infection prevention and control measures in our hospitals:
- Do not visit the hospital if you have the following symptoms:
- New onset cough or an ongoing cough that is not improving
- Raised temperature
- Diarrhoea and / or vomiting
- If you do have these symptoms and visiting is essential, and cannot be delayed for a few days whilst you recover, e.g. the patient is very unwell / dying, then please telephone the ward concerned and ask to speak to the nurse-in-charge.
We are always keen to support visiting in these situations.
- Practice good respiratory hygiene: cover your nose and mouth when coughing or sneezing using a tissue or the inside of your elbow. Dispose of tissues immediately following use and clean your hands.
- Clean your hands on entering and leaving our clinical areas, e.g. wards, using the hand wash basins or alcohol hand sanitiser available inside each patient multi-bed bay and single rooms.
- Visitors are not routinely required to wear disposable gloves and plastic aprons; but should be worn if you are helping the patient with their personal hygiene care.
Putting Patients First
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E. We also have a new Urgent Care Centre.
If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01784 884351 (between 9am and 5pm) or
Accessibility and Privacy
We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, contact the
Your Care, Your Voice
We aim to make your stay in hospital as comfortable as possible.
The aim of these pages are to give you support and information on your discharge from hospital.
On Monday 4 December 2023, our Urgent Treatment Centre (UTC) will be relocating to its previous location across the road from the main Emergency Department (ED). Our services will continue to be available to patients, but please be aware that we will be running a reduced service and there may be some disruption on Monday morning whilst we complete the move and fully re-open.
Macmillan Cancer Support has announced it will invest £1.9 million into a new cancer support centre that will be located within the Ashford Hospital site of the Ashford and St Peter’s Hospitals NHS Foundation Trust (ASPH) and will offer free advice and support to local cancer patients and their families at every step of their cancer journey.
Ashford and St Peter’s Hospitals NHS Foundation Trust (ASPH) has been identified as outstanding, for a second year in a row, for ‘Deferred Cord Clamping’ for preterm infants in the 2023 National Neonatal Audit Programme (NNAP).
This summer, if you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse - speak to your GP and avoid a trip to hospital.
Read more about finding the right services in our area.
Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them.
This helps reduce waiting times and minimise delays for patients.
Ashford and St Peter's has been named a Veteran Aware Trust as they join the wave of Veteran Aware trusts committed to helping serving members, veterans and their families access healthcare services and find new careers in the NHS.
How you can get involved
Ashford and St Peter's Hospitals' Charity (number 1058567) exists to enhance the facilities, and provide equipment that is above and beyond what the NHS can currently provide.