If you need to contact a department or ward then please call our main switchboard:
01784 884488 (Ashford Hospital)
01932 872000 (St Peter's Hospital)
If you have an impairment or sensory loss and have specific communication needs please let our operator know.
If you are using a textphone,
prefix all numbers with 18001.
We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you.
If you want to find out more about the Trust and our hospitals, please visit our About Us section.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you have any concerns please contact our Patient Advice and Liaison Service via email at
If you have any difficulties with this website, or for press enquiries, please email
Find out more about accessibility options or read our accessibility statement. The Text Relay app is available for your mobile, tablet or PC if you are Deaf and hard of hearing or have a speech impediment. If you are using a textphone, please prefix all numbers with 18001.
Julie Smith, Chief Executive
Our Services: A to Z
To run our hospitals takes a lot of different departments - clinical and non-clinical - as well as over 4,000 staff members.
You can find out more about what each area does from the links in the A to Z listing or use the search box above.
Resources for Patients and Visitors this Winter
Our A&E department is currently very busy and is for urgent and emergency care only. Think before you visit, consider alternative services with shorter wait times.
For helpful information on non-emergency services, see information above, or call NHS 111 or visit 111.nhs.uk
Read more about finding the right services in our area.
Ashford and St Peter’s Hospitals have introduced an online booking option for blood tests, giving patients the ability to book in advance at a time that is convenient to them.
This helps reduce waiting times and minimise delays for patients.
Due to COVID-19 restrictions, a phlebotomy (blood test) service is provided on the Ashford Hospital site only.
Visiting is no longer restricted to two hours, and visiting is no longer required to be booked by telephone.
Please ensure that you visit during the normal ward visiting times.
Please note that no more than two people should visit a patient at any given time.
Only one person should accompany a patient in our Emergency department.
More details are in the visiting section including exceptions for some wards.
As we enter the winter months, there is likely to be an increase in the number of respiratory viruses, including influenza and COVID, that are circulating in the community and in the number of patients being admitted to hospital with these infections.
In line with current national guidance provided by the UK Health Security Agency, there is no longer a mandatory requirement for visitors, patients and staff entering our hospitals to wear a face mask. For those who prefer to continue to wear a mask, fluid resistant surgical masks will be readily available at our main hospital entrances. Please do help yourself. If you cannot see any then please ask a member of staff on the ward / clinic that you are attending. In our clinical areas, such as wards, where our staff are caring for patients with respiratory infections, you may see staff will wear masks, along with other personal protective equipment, as necessary. They can advise you if you have any queries.
We continuously monitor the local situation, and should we see a significant increase in the number of respiratory infections in our hospitals, then we may revise our advice, as necessary.
Thank you for your continued support in keeping our patients, staff and visitors safe.
David Fluck, Medical Director and Director of Infection Prevention and Control
Ellen Bull. Interim Chief Nurse
The Infection Prevention and Control Team
We ask everyone to follow these basic infection prevention and control measures in our hospitals:
- Do not visit the hospital if you have the following symptoms:
- New onset cough or an ongoing cough that is not improving
- Raised temperature
- Diarrhoea and / or vomiting
- If you do have these symptoms and visiting is essential, and cannot be delayed for a few days whilst you recover, e.g. the patient is very unwell / dying, then please telephone the ward concerned and ask to speak to the nurse-in-charge.
We are always keen to support visiting in these situations.
- Practice good respiratory hygiene: cover your nose and mouth when coughing or sneezing using a tissue or the inside of your elbow. Dispose of tissues immediately following use and clean your hands.
- Clean your hands on entering and leaving our clinical areas, e.g. wards, using the hand wash basins or alcohol hand sanitiser available inside each patient multi-bed bay and single rooms.
- Visitors are not routinely required to wear disposable gloves and plastic aprons; but should be worn if you are helping the patient with their personal hygiene care.
Putting Patients First
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E. We also have a new Urgent Care Centre.
If you need to change or cancel your appointment please give us as much notice as possible by calling the appointments centre on 01784 884351 (between 9am and 5pm) or
Last month, Ashford and St Peter’s Hospitals (ASPH) announced plans to develop a surgical centre of excellence at Ashford Hospital.
The centre will provide increased capacity and help to reduce surgical waiting times for both ASPH patients and those across Surrey Heartlands and neighbouring regions.
Woking Community Hospital has received planning consent to further develop a community diagnostic centre at the hospital site. Currently, residents of Woking need to travel to Ashford, Camberley, Guildford, or Chertsey for the majority of diagnostic outpatient appointments.
This development will offer a local centre, preventing the need for 30,000 hospital visits outside of Woking annually, providing residents with a vibrant and modern health facility.
MyCare is a secure online platform that enables users to view their hospital appointments and other information from their hospital record, in a similar way to the NHS app and many of the online services offered by GP surgeries.
Over time we plan to grow the functionality of MyCare with the possibility of being able to rearrange appointments online, view test results, contact your clinical teams and reduce the necessity for paper letters and documents.
Accessibility and Privacy
We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, contact the
Your Care, Your Voice
We aim to make your stay in hospital as comfortable as possible.
The aim of these pages are to give you support and information on your discharge from hospital.
The British Medical Associated (BMA) has announced that industrial action by junior doctors is planned to take place between 7am on Saturday 24 February to 11:59pm on Wednesday 28 February.
Ashford and St Peter’s Hospitals has been recognised for the support we provide for our internationally educated nurses and midwives. The NHS Pastoral Care Quality Award is part of NHS England and NHS Improvement’s International Recruitment Programme.
The Maternity Star Awards recognises staff members who go above and beyond in their role to provide high quality care and support for our patients and colleagues.
Armed Forces and Veterans
Ashford and St Peter's has been named a Veteran Aware Trust as they join the wave of Veteran Aware trusts committed to helping serving members, veterans and their families access healthcare services and find new careers in the NHS.
How you can get involved
Ashford and St Peter's Hospitals' Charity (number 1058567) exists to enhance the facilities, and provide equipment that is above and beyond what the NHS can currently provide.