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Update to Visiting Arrangements at ASPH

 

General Visiting

  1. What are the restricted visiting arrangements at ASPH?
  2. Can I bring my children to visit?
  3. Why has the Trust decided to implement these measures?
  4. How long will they be in place for?
  5. What if I have travelled a long distance, can I see my relative?
  6. My mother/father has dementia and will not understand what is happening.
  7. What if I need to drop off items for my loved one?
  8. If I am allowed to visit how should I enter the hospital sites?
  9. My loved one doesn’t have a mobile phone, how can I stay in touch with them?
  10. How will I be able to check on their progress or speak with a doctor?
  11. What will happen if I need to bring someone to ED?
  12. If my loved one is ready to go home, how will I collect them?
  13. I’m really worried about my relative or loved one, what should I do?
  14. What if I have a concern or wish to make a complaint?

Maternity Services

  1. What are the restricted visiting arrangements for women in labour at ASPH?
  2. Will my birth partner be able to be with me during my induction of labour?
  3. Will my birth partner be able to be with me at my caesarean section?
  4. Will my birth partner be able to come to labour ward with me if they have symptoms?
  5. Will my birth partner be able to stay after the birth of my baby?
  6. Can I bring my bag and baby items with me?
  7. What if I need to drop off extra supplies for a relative?
  8. Can I bring my children to visit?

 


General Visiting

What are the restricted visiting arrangements at ASPH?

Visiting has been stopped on all adult wards, the adult Emergency Department and across maternity services.

Restricted visiting is allowed in the following areas:

  • Women can be supported by one named birth partner during labour on Labour Ward or in the Abbey Birth Centre. There will be no visiting to Joan Booker Ward and absolutely no children allowed anywhere in the maternity unit.
  • Children on Wentworth Ward should be accompanied by one named parent or guardian. They must not move outside of the paediatric wards or around the hospital during their stay.
  • Babies in the Neonatal Intensive Care Unit (NICU) can be supported by their main carer (with no symptoms of COVID-19). They must not leave the NICU or postnatal ward or move around the hospital during their stay.
  • End of life visiting is with agreement with the ward team with oversight and control via the palliative care team, you can find out more about this by watching this short film.

Please wash your hands with soap and water upon entering the hospital site. You can use the toilet facilities for this. Please also wash your hands before leaving the site.

 


Can I bring my children to visit?

Children are not permitted to visit anywhere in the hospital.

 


Why has the Trust decided to implement these measures?

The measures have been introduced to protect the safety of patients, visitors, staff and their families by reducing the number of people in the hospital and the spread of COVID-19. We would like to thank all patients and visitors for their support, patience and co-operation.

 


How long will they be in place for?

We will continue to follow national guidance to review the restrictions and will relax them if and when the evidence shows this is possible.

 


What if I have travelled a long distance, can I see my relative?

These visiting restrictions apply to everyone, no matter how far they have travelled.

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.

 


My mother/father has dementia and will not understand what is happening.

We appreciate these restrictions will cause concern and may feel difficult to both patients and their relatives, but they have been introduced in the interests of the safety of all patients and staff.

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.

 


What if I need to drop off items for my loved one?

You may drop off items for a relative as long as you are not in isolation and no-one in your household has symptoms of COVID-19. Items must be clean and dry, and contained in a clean, tied bag and clearly labelled with the patient’s full name and ward.

Please wait outside the hospital Main Entrance and call our switchboard on 01932 872000. Do not come into the hospital.

A member of staff will meet you outside the main hospital entrance and will collect the bag of items and deliver it to the ward.

 


If I am allowed to visit how should I enter the hospital sites?

If you fall into the very few exceptions and are allowed to visit please enter at either the Main Entrance or the entrance to the Duchess of Kent wing. Go to the nearest hand washing facility to wash your hands with soap and water. You may then go to the person you are visiting and must not visit any other part of the hospital. Please respect any requests given by the staff. Their priority is to protect the safety of patients. If you are asked to leave a particular area please do so immediately.

 


My loved one doesn’t have a mobile phone, how can I stay in touch with them?

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.

 


How will I be able to check on their progress or speak with a doctor?

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.

Please appreciate that our staff will be working under increased pressure. We will do our absolute best to respond to all enquiries from relatives in a timely way, but you may need to bear with us at busy times. Please rest assured that if the ward has a particular concern about your relative, they will contact you.

 


What will happen if I need to bring someone to ED?

Adults should attend or be dropped off at the Urgent Treatment Centre (UTC) on their own where they will be triaged and treated.

If patients are discharged, staff will offer to contact a relative or friend, or will ring the patient’s registered contact number if they are unable to explain who to contact.

Children should also attend the UTC and they should be accompanied by one parent or guardian.

 


If my loved one is ready to go home, how will I collect them?

The ward staff will contact you when your relative is ready to go home. Please follow their instructions.

 


I’m really worried about my relative or loved one, what should I do?

Please contact our main switchboard on 01932 872000 who will be able to put you through to our wards. Nursing staff will pass on messages and provide updates to the patient’s Next of Kin.

Please rest assured that the PALS team is closely linked in with all ward and clinical teams and will be able to flag any concerns on your behalf.

We understand these restrictions will feel difficult for many but our priority must be the safety of patients, visitors, staff and their families.

 


What if I have a concern or wish to make a complaint?

You can call the PALS office between 9am and 5pm, Monday to Friday, and from 10am to 2pm, on Saturday and Sunday.

Please call the PALS office direct on 01932 723553.

You can leave a message outside normal working hours and a member of the PALS team will return your call within 24 hours or by the next working day.

For more information, please visit our webpage here.

 


Maternity Services

What are the restricted visiting arrangements for women in labour at ASPH?

Women can be supported by one named birth partner during labour on Labour Ward or in the Abbey Birth Centre. There will be no visiting to Joan Booker Ward and absolutely no children allowed anywhere in the maternity unit.

 


Will my birth partner be able to be with me during my induction of labour?

Your birth partner will be able to join you on labour ward once your labour has started.

However, they will not be able to be with you on the ward at the beginning of your induction of labour.

 


Will my birth partner be able to be with me at my caesarean section?

Your birth partner will be able to come into the theatre with you as long as they do not have any symptoms of COVID-19.

 


Will my birth partner be able to come to labour ward with me if they have symptoms?

Your birth partner must not have any symptoms of COVID-19. If they do they must not attend the maternity unit.

 


Will my birth partner be able to stay after the birth of my baby?

Your birth partner will be able to stay with you for a short time after your baby is born.

 


Can I bring my bag and baby items with me?

You are welcome to bring in your essential items to support you through labour and when your baby is born. Please ensure all items are clean and dry, and secured in a clean bag or suitcase.

 


What if I need to drop off extra supplies for a relative?

You may drop off items for a relative as long as you are not in isolation and no-one in your household has symptoms of COVID-19. Items must be clean and dry, and contained in a clean, tied bag and clearly labelled with the patient’s full name and ward.

Please wait outside the hospital Main Entrance and call our switchboard line on 01932 872000. Do not come into the hospital.

A member of staff will meet you outside the main hospital entrance and will collect the bag of items and deliver it to the ward.

 


Can I bring my children to visit?

Children are not permitted to visit anywhere in the hospital.