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Following the announcement by the Prime Minister that the public are being asked to avoid non-essential contact with other people, the Trust has taken the decision that, where clinically appropriate, outpatient appointments will be switched to telephone or video consultations. This will enable patients to still have the opportunity to discuss their health condition and seek appropriate treatment and advice without needing to attend the hospital. Some face to face appointments will still continue where it is clinically necessary (for example if there needs to be a physical examination or a procedure or minor operation is planned).

Where it is appropriate to do so, we will be contacting patients over the coming days. This may mean that your existing outpatient appointment is converted to a video consultation but will still be held on the same date and time. In other cases the date or time of your appointment may need to change as our clinical teams are also providing additional inpatient ward cover or other actions to support the pandemic.

Where it is felt that a video consultation would be appropriate, patients will be contacted to let them know that this is the proposed way that their outpatient appointment will be held. In many cases this may mean that their existing outpatient appointment is converted to video but will be held on the same date and time. In other cases the date or time of the appointment will need to change as our clinical teams are also providing additional inpatient ward cover to support the pandemic.

If your appointment is converted to video, you will receive a detailed information leaflet from the Trust as to how to do this. You will need a connection to the internet, access to either Google Chrome or Safari from any device (smartphone, tablet or computer) and web-camera, speakers and microphone (already built into laptops and mobile devices). Once you login to the website for your video appointment, you will wait in a waiting room. A clinician will then join you by video link for a private outpatient consultation.

We apologise for the inconvenience that this causes but the safety of our patients must remain a top priority and it is important to ensure that we fully comply with the actions taken by government to reduce the spread of the Covid 19 virus.

If patients are worried we would ask them to please call the number on your appointment letter. However our Trust staff are very busy in responding to the current situation so please bear with us if we are not able to provide an immediate response.

 

Outpatient Text Reminders

If you have previously opted out of receiving outpatient text reminders from Ashford and St Peters hospital. Due to COVID 19 there have been some clinic changes and we may need to notify you by text if you do not need to attend the clinic.

If you wish to opt back in to receive these reminders please contact us on 01784 884351.

If you do not opt in then please ensure you contact your Clinic Officer prior to attending any appointment in person to check that you still need to come to the hospital.

 

Attend Anywhere Patient Leaflets for Video Appointments