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Dr David Fluck

Dr David Fluck
Medical Director


We are all human and all make mistakes at some point. No one comes to work to do a bad job or make a mistake, but in the healthcare sector simple human error can have devastating consequences for patients, their family and staff.

Human factors look at the reasons why mistakes happen and ways in which systems, environments and behaviours can be adjusted to reduce the risk of error.

Dr Rob Galloway, a pioneering ED Consultant, is coming to St Peter’s in October to deliver an invigorating and challenging session on Human Factors: how we behave and think at work. All staff are invited to attend.

Have you ever wondered how you can order a cocktail in any ‘Weatherspoons’ pub across the country and be guaranteed to get the same drink each time? Have you ever thought about how it is that your Chinese take-away order is never wrong? Rob asked these questions and then used the answers to develop some simple safety systems in a busy NHS Emergency Department.

Some of our staff will have heard Rob speak before; an inspirational, interesting, humorous and personable speaker who draws upon his own experiences of life and working on the NHS frontline. Rob will reflect upon the systems and environment we operate in and how simple factors can affect the likelihood of an error occurring.

A good example is the way we use language. Modern medicine relies on the concise, accurate exchange of information but much of the language is traditional. If you think of prefixes such as hypo- and hyper- which can easily confused, especially in handwritten notes in a time-critical emergency or busy ward environment. This is why Rob promotes the use of ‘plain English for patient safety’.

Rob will share real life examples of serious and simple mistakes, some that did lead to patient harm. These examples were not deliberate acts of malice, but simple human error that any one of us could have carried out: drug containers that look identical, poor communication, mis-read blood results, poor understanding of risk information, becoming focused on the wrong clinical signs and others.

Attending Rob’s Human Factors Workshop will:

  • Give staff confidence in the ability to raise concerns
  • Improve team working skills
  • Help staff appreciate the importance of knowing their role in their team
  • Give staff the confidence to ask for help when they struggle
  • Improve the ability of staff to communicate effectively
  • Help staff appreciate the importance of briefing / debriefing
  • Improve the ability to forward plan and prepare
  • Improve self-management and decision-making skills
  • Help staff appreciate the importance of knowing their work environment, knowing their equipment and ensuring work-life balance is maintained.

So you’ll see that the talk isn’t just for clinical colleagues; there is something for every member of our team at Ashford and St Peter's to take away.

I wish you all a good weekend.

With very best wishes,

Dr David Fluck
Medical Director


Chief Executive's Message

On a regular basis, our Chief Executive sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.