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Suzanne Rankin

Suzanne Rankin
Chief Executive


In this week’s message I wanted to share some of the great work that has been undertaken by the Therapies team to change and improve the way we provide outpatient physiotherapy sessions, including gym-based classes and hydrotherapy services. The approach the team have taken demonstrating great agility, flexibility and a willingness to grasp a change opportunity and mobilise at pace is a great example for us all!

As you may have read on our Physiotherapy pages, last month we began relocating these services from St Peter’s to the River Bourne Club in Chertsey, where the team have access to modern, state-of-the-art facilities and equipment. This move supports our ambition to become an anchor organisation, enabling us to provide this care in the centre of the community. It also aligns with our strategy, and vision to provide an outstanding experience and best possible outcome for patients and the team.

Relocating these sessions will offer several benefits. Primarily, it will enable us to provide a better service for patients as some of the facilities and equipment we currently use at St Peter’s are in need of modernisation, particularly the hydrotherapy pool. The River Bourne Club will provide much better changing and exercise facilities and a nicer environment for patients during their sessions.

It is also anticipated that providing rehabilitation in a gym environment will inspire patients to be more active and continue to be active after their course of treatment has ended. "Demedicalising" the environment is in line with the biopsychosocial approach of the Surrey iMSK service.

Initial feedback about moving these services has been really positive; the manager at River Bourne has praised the team’s professionalism and the way they have effectively communicated with him and his team. Patient feedback has also been encouraging, with comments made about the fantastic equipment, the much larger swimming pool and pleasant atmosphere.

An important added benefit is the creation of space on the St Peter's site currently occupied by these facilities to create much needed ward space and decompressing the site, less visitors, less cars and potentially less travel for patients with all the attendant benefits - it really is an exemplar of the way we need to think about the future provision of services - a win for everyone!

I’d like to thank all of the Therapies team and all those involved for showing us how really big change can be achieved. A change like this will always present challenges but everyone has shown real tenacity and commitment to making this a success for patients and the team.

Have a great weekend whatever you are up to.

With best wishes

Suzanne Rankin
Chief Executive


Chief Executive's Message

On a regular basis, our Chief Executive sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.