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Suzanne Rankin

Suzanne Rankin
Chief Executive


Our first strategic objective is about quality of care: creating a learning organisation and culture of continuous improvement to reduce repeated harms and improve patient experience.

We are already learning a lot. We hold monthly serious incident learning events, where we reflect in an open and safe environment, looking at preventing future harm. Learning during the medication safety improvement programme in 2018-19 led to a 55% reduction in medication incidents, which resulted in moderate or severe patient harm, compared to the same period in 2017-18. And we are using new ways to learn from patients and the public through Patient Experience Based Co-design (EBCD) so we can learn by seeing things from other people’s perspective.

One aspect of learning we are currently looking to improve is around education. Professor Pankaj Sharma, who is our Director of Clinical Education, as well as Professor of Neurology and Director, Institute of Cardiovascular Research at Royal Holloway, University of London, is leading this piece of work for the Trust.

The aim is to make a fundamental change from a knowledge based educational programme to a multi-professional learning environment. In the new environment colleagues will acquire skills to deliver great care to patients; learn using feedback from colleagues and patients about where we can improve; enable colleagues to be able to exploit the power of new technology; and encourage new thinking about the way to deliver care. It is also about creating an environment where we can help shape the way we deliver care and drive the technological transformation of how we deliver our work.

The improvements aim to deal with a number of issues already identified. We know the current environment and approach isn’t meeting the current needs of all learners. We know more people want to learn with access to digital resources but we don’t have the right IT equipment in the right locations. And library and knowledge service colleagues tell us they feel like they work in silos and could provide a better service if they worked more closely together.

The suggestions include: centralising the stock of physical books at Ashford and increased investment in e-books and e-journals; changing the name of the Postgraduate Education Centre at St Peter’s to the Education Centre reflecting the intention to create an education offer for all; and providing more education on wards and in clinical areas.

We have just opened nominations for the 2019 Staff Awards and I have asked staff to start thinking about which of their colleagues deserve recognition for going above and beyond. The staff awards are always a highlight for me but this year even more so as we have been able to secure a very special and prestigious venue, the Sandhurst Military College, Camberley.

And finally for this week, as you all know, the first ever Community Open Day takes place tomorrow (6 July 2019). The weather forecast is for sunny weather and I look forward to seeing many of you at the event and welcoming the community to St Peter’s.

With very best wishes,

Suzanne Rankin
Chief Executive


Chief Executive's Message

On a regular basis, our Chief Executive sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.