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Accessible Information Standard (AIS)

AIS states that there is a legal requirement for patients, service users, carers, and parents with a disability, impairment or sensory loss to receive accessible information and that they should:

Easy Read Be able to contact, and be contacted by services in accessible ways, e.g. via email.
Large Print Receive information and correspondence in formats they can read and understand, e.g. in audio, braille, easy read or large print.
British Sign Language Be supported by a communication professional at appointments if this is needed to support conversation, e.g. a British Sign Language interpreter.
Braille Get support from health and care staff and organisations to communicate, e.g. to lip-read or use a hearing aid.
Email or SMS text Please contact PALS, Patient Advice and Liaison Service, on 01932 723553 or This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.


Accessibility Statement

This accessibility statement applies to (it can also be reached via or

This website is run by Ashford and St Peter's Hospitals NHS Foundation Trust. We want as many people as possible to be able to use this website.


Enquiries and Feedback about Care

If you would like to discuss your relative or friend’s care with a doctor, please ask the Ward Sister, Matron or Nurse in Charge and we will arrange this for you.

You can also discuss matters with our Patient Liaison and Advice Service (PALS) or leave feedback about our staff and services.