Accessibility Options

Trust Logo - Return to the homepage

Main entrance of the outpatients department at Ashford Hospital

We hold around 200 clinics per week and see over 120,000 patients every year at Ashford Hospital.

The majority of our clinics are held in the outpatients block, apart from rheumatology which is on the ground floor.

 

Advice for those with appointments at Ashford and St Peter’s Hospitals

Due to the COVID19 pandemic and changes to recent national guidance we are taking a number of precautions to reduce risk to our patients.

All outpatient clinics and inpatient theatre lists are being reviewed and there may be changes to planned appointments and operations. For outpatients it is possible that your clinic appointment may be converted to a telephone call or video conference. Some inpatient operations are being cancelled to avoid using hospital beds for routine surgery during this time.

The majority of patients having day case surgery at Ashford Hospital will continue to have their surgery as planned, except where our clinicians are needed to provide additional support to wards.

Our clinical and administrative teams are currently reviewing where changes to clinics and theatre lists will be required and will contact affected patients as soon as possible.

Urgent emails should be marked as urgent in the subject, otherwise teams will respond as soon as possible.

 

Wearing Face Masks in our Hospitals

All patients, visitors, and staff are expected to use a new surgical mask issued by the checkpoint teams when they arrive at all hospital sites. If you are wearing your own face covering or mask you will be asked to remove this and use a new mask for the duration of your visit. The mask must cover your mouth and nose and be worn at all times, unless your clinician asks you to remove it.

There are checkpoints by each entrance and you will be asked to use the hand sanitiser provided and have your temperature taken (by a forehead thermometer). On exit, please dispose of the mask in the clinical waste bin provided and sanitise your hands.

It is expected that everyone on the hospital sites wears a mask with the following exceptions, in line with national guidance:

  • children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • where putting on, wearing or removing a face covering will cause you severe distress
  • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

 

Outpatients and Imaging Appointments Update

The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.

Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital. Please watch this short animation to explain what will happen when you come for your appointment.

If you have any questions about your appointment please call 01784 884361.

 

Visiting Ashford Hospital

The safety of patients, visitors and colleagues working on the hospital sites is our absolute priority. If you do need to attend hospital in person we would like to reassure you that every possible infection prevention and control measure is being taken. Your visit will feel different to previous visits, with changes put in place to ensure the safety of everyone.

The key measures you will encounter are:

  • There are 3 designated entrances:
    • Main Entrance – Blood tests, Maternity, Ophthalmology, Infusion Suite
    • Outpatients – all outpatient appointments / diagnostics (excl. Ophthalmology).
    • Entrance 3 – Radiology (X-ray, ultrasound, CT, MRI, mammography, bone density), Pre-op Assessment, Day Surgery.
  • You will be only permitted into the building 10 minutes before your appointment time.
  • Please try and attend your hospital visit by yourself. Anyone attending with you is likely to be refused entry to the hospital / asked to wait in the car unless there is a valid reason for them to support you during your appointment.
  • Inside each entrance is a ‘screening’ station. You will be asked a series of COVID related screening questions and also have your temperature taken. To avoid a wasted trip on the day please do not attend if you are experiencing a fever, fatigue, cough or sore throat or currently taking antipyretic medication to combat fever (paracetamol / ibuprofen etc).
  • You will be asked to use one of the wall mounted gel dispensers on arrival.
  • If you are attending for a blood test please ensure you have an appointment and you also bring your blood test request form with you on the day.
  • If queuing for entry to the hospital, the screening desk, a reception desk or sitting in one of the waiting areas please maintain at least a 2 metre distance from any other patient.
  • We have reduced the number of patients booked into each session to allow time for the additional screening measures.

We thank you for your support in following this guidance and in doing so to help keep everyone safe.

 

Outpatient Text Reminders

If you have previously opted out of receiving outpatient text reminders from Ashford and St Peters hospital. Due to COVID 19 there have been some clinic changes and we may need to notify you by text if you do not need to attend the clinic.

If you wish to opt back in to receive these reminders please contact us on 01784 884351.

If you do not opt in then please ensure you contact your Clinic Officer prior to attending any appointment in person to check that you still need to come to the hospital.

 

Appointment Contact Numbers

If you need to cancel or change an appointment, please contact 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Gynaecology 01784 884401
Ophthalmology 01784 884402
Oral Surgery 01784 884262
Orthodontic Department 01784 884262
Orthopaedics 01932 722730
01932 723602
01932 723544
Outpatients / Appointments Centre 01784 884351
Physiotherapy 01784 884484
Rheumatology 01784 884351
X-Ray 01784 884473
Mental Health Outpatients 01784 884346

 

Please have your Appointment Card or Letter with you when telephoning as information from it will be required.

 

Hospital Appointments at Ashford

Admissions 01784 884180

 

For more information about visiting Ashford Hospital, please click here.

 

Accessibility Guide

Click here for the accessibility guide for Outpatients Clinics - Areas 1, 2, 3, 4, ENT and ECG

 

Outreach clinics

In addition to our clinics at Ashford and St Peter’s we run several clinics in the community. These take place at Woking Community Hospital, Walton Community Hospital, Heart of Hounslow and some local GP practices.

 

Special Assistance

If you require any special assistance at all in the outpatients department, such as help with mobility, interpretation or sign language, please contact Outpatients Matron Diane Lashbrook on 01932 723428 or 01784 884584.

 

What to do when you arrive

Please report to reception area as detailed in your appointment letter. Our Outpatients department is located on the first floor.

Hand in your appointment letter to the receptionist or use the self-check in kiosk. The reception is signposted from the Outpatients entrance (see map). If you have been out of the country for more than 12 months, please show your passport and EHIC card when you arrive.

Outpatients at Ashford Hospital

 

How to reach us

By bus:Ashford Hospital is served by the following bus routes – 116; 203; 216; 441; 442; 555. For more details on public transport services please call Traveline on 0871 200 2233 or see www.traveline.org.uk

By car: Barriered car parking is close to the hospital main entrance. There are a number of disabled bays (see map). Unless you are visiting out of peak weekday hours we recommend you park in the main Outpatients visitor car park where most spaces are available.

Parking charges are FREE for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Our parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Click here for details of concessions.

If you are in receipt of certain benefits you may be able to claim back your travel costs/parking charges - please ask at our main reception desks if you need further information, see our leaflet Help in travelling to hospital or visit the NHS Choices website. Cycling and motorcycle parking facilities are also available.

Cycling and motorcycle parking facilities are also available.

 

If you have special needs

If you have any particular needs, please contact the Patient Advice and Liaison Service (PALS) on 01932 723553 between 10am and 3pm Mon-Fri and we will make arrangements to help you. All clinics are wheelchair friendly and all areas can be accessed via a lift. Coin operated (£1 coin) wheelchairs are available on arrival – please ask at main reception.

 

 

Changing Places Facilities

We have a Changing Places room in Outpatients Ashford on the first floor.

This facility is open 08.30 – 18.00.

 

Changing Places toilets are different to standard accessible toilets (or "disabled toilets") as they have extra features and more space to meet the needs of people who use them.

 

Leaving your clinic appointment

It is very important to see the receptionist at the clinic before you leave, even if the doctor has discharged you so that any further arrangements can be made.

 

Controlling infection

We take our responsibility towards infection control very seriously. Please use the hand gels provided to clean your hands on entering hospital. If you want to check that staff have washed their hands, just ask. They will not be offended.

 

Smoking

We have a no smoking policy at both hospitals, including the grounds – please respect this. If you need help to quit smoking, we offer a referral service – please ask.

 

Use of mobile phones

If you have a mobile phone we would ask that you switch it off when you are waiting for your appointment and during your consultation.

 

Research

The Trust is involved in many Clinical Trials across most of our specialities. During your visit you may be offered the opportunity, by your consultant, to consider participation in a Clinical Trial relevant to your condition.

For more information about Clinical Trials, please see our website: www.ashfordstpeters.nhs.uk/research

 

SMS for appointments

To keep our patients informed about appointments and to cut down on DNAs, we send information out via SMS as appointment reminders for our patients. This service is provided by an external company called Healthcare Communications UK Ltd; please see their website to view their Privacy Policy. If you do not want to receive these alerts to your mobile phone, please let us know and we will remove you from this appointment service.

 

Keeping You Safe

 

SMS for Appointments

To keep our patients informed about appointments and to cut down on DNAs, we send information out via SMS as appointment reminders for our patients.

This service is provided by an external company called Healthcare Communications UK Ltd; please see their website to view their Privacy Policy.

If you do not want to receive these alerts to your mobile phone, please let us know and we will remove you from this appointment service.

 

Cancelling your Appointment

If you need to cancel or change an appointment, please contact 01784 884351 or email This email address is being protected from spambots. You need JavaScript enabled to view it..