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The essence of care

A real highlight this week has been the time we have spent with Philip Darbyshire who, as you may know, is an international and inspiring speaker on nursing and healthcare issues. We’ve been lucky to host two days with him in the Trust, at Ashford Hospital on Monday and at St Peter’s on Wednesday. Both sessions were well attended by a variety of colleagues from here, but also from our partners, in particular from The Royal Surrey County Hospital and Surrey and Borders Partnership.

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Let's Talk: Starting the Conversation

This has been a really busy week – and it’s only week two! But there’s lots of really positive things going on that I’d like to share with you.

The first is our shortlisting for the national WOW awards. Earlier this week we were invited to present to an external panel of judges. Louise McKenzie and I presented the category of Best NHS Trust, which is a fantastic award to be shortlisted for. It was a proud moment as we talked about our collective achievements this year, and regardless of whether we win or not it was a great start to the week.

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Building the team

At the end of my first full week in my new role, it’s a real pleasure to announce that Heather Caudle has been appointed as our new Chief Nurse. I don’t need to tell you what a crucial role this is in leading our nursing and midwifery team and, through a tough selection process it became very clear that Heather was the right candidate for the role. I am absolutely confident that Heather will lead my nursing and midwifery colleagues with great skill and commitment over the coming months. In particular she is keen to ensure that we take the opportunity in December to really showcase our hospitals and the excellent care we collectively deliver when the CQC undertake our full hospital inspection. Congratulations Heather.

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Listening, hearing, acting

This week I’ve spent quite a bit of time meeting a number of different families who have been unhappy about the care either they or their relatives have received in our hospitals. And there’s a real theme coming through. They feel we are not listening to them and involving them in decisions about their care, or the care of their loved one. It may be a perception or it may be real but whichever it is, it’s certainly the feeling they have been left with and in general underpins any other concerns and issues they may have.

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Chief Executive's Message

On a regular basis, our Chief Executive sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.