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The Path to Progress

Tom Smerdon

Tom Smerdon
Director of Strategy and Sustainability

 

Following on from my message back in October - ASPH Transformation: Our Trust, Our Future – I’d like to update you on the progress we have made towards delivering the exciting plans to improve services and facilities across our Trust and local community.

This is all about delivering on our Together We Care strategy and aiming to provide the best possible experience and care to our patients, facilities with excellent amenities for staff, patients and visitors, and working with our local communities to improve health and wellbeing.

The work is complex and wide-ranging, and takes time to deliver but progress is being made all the time on individual projects. You will have seen the changes happening around our hospitals but not all of the progress is yet that obvious so I wanted to give you an update on just some of the work underway at present.

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It Takes a Team

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

I know last week was a particularly busy one for the Trust, dealing with norovirus on top of the usual winter pressures, the associated visiting restrictions and precautions. We will send a full update on the norovirus situation separately but it is improving and I would like to say a huge thank you to all. It’s been a supreme team effort, from those caring directly for patients on the ward, to those standing in the front entrances of the hospitals and car parks alerting visitors and encouraging hand washing. And of course all of the support ‘behind the scenes’, managing bed capacity, enhanced cleaning regimes, getting information to patients and visitors and keeping colleagues updated.

Dealing with events like this really does take a team and I’m proud that all of Team ASPH, including several volunteers, stepped up so ably and went above and beyond for the safety of patients.

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Supporting Staff Well-being

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

Hello and welcome to this week’s message. I’d like to talk about the simple but very powerful act of kindness and how the smallest gesture can make the biggest difference to patients, carers, families and colleagues. If we then ‘pay it forward’ we can spread this far and wide and create a culture naturally populated with those small acts of kindness and compassion that really do make for a happier working environment, patient experience and boosts health and wellbeing.

We know that January is one of the busiest and most challenging months for the NHS and experience at ASPH bears that out, so it’s even more important that we focus on caring for each other as well as for patients.

So this is a perfect opportunity to talk about kindness and what ASPH are doing to help support colleagues with their mental health and wellbeing during 2020 and beyond.

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Taking Time to Talk

Suzanne Rankin

Suzanne Rankin
Chief Executive

 

We held our first Team Talk of 2020 at Ashford Hospital last Thursday. Thank you to all of you who could make it. Take up of the live streaming at the September Team Talk was low so we didn’t live stream this time. However, for those of you who couldn’t make it we have a brief highlights video for you below to get a taster of the event.

As you know from my previous messages we have been looking at tailoring our internal communications and engagement tools, individualising the approach and delivery. Looking at ways to encourage effective and meaningful two-way engagement in a style that is fit for the 21st Century, encompassing your feedback and suggestions.

On the whole the leadership team have felt this new format - Team Talk - has been very successful with a good mixture of colleagues attending and interesting, thought provoking questions raised. Nevertheless, we have received mixed feedback from colleagues. Like any new initiative or way of working we implement at the Trust, it will be an evolving process. As you all know one of the Trust’s priorities is to be a learning organisation and one of continuous development.

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Chief Executive's Message

On a regular basis, our Chief Executive sends a message to staff about events at the hospitals, special achievements, and plans for the future.

We shall be adding them to this section as well as including them on our Twitter and Facebook pages.

From time to time, we shall ask other members of the Trust Board and clinical team to give their perspective on the week in our hospitals.