Important COVID-19 Update to Trust Services
|The use of face coverings when visiting hospital|
People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it. In line with recent recommendations from the World Health Organisation, we are introducing new measures at Ashford and St Peter’s Hospitals to keep visitors, patients, and staff safe.
From Monday, 15th June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.
|Outpatients and Imaging Appointments Update|
The majority of outpatient appointments will be virtual – either via telephone or video. We are in the process of moving as many appointments as possible over to a video format using a system called Attend Anywhere. You will receive a letter, phone call or text message to confirm when and how your appointment will take place.
Face-to-face appointments will only take place where they deemed clinically essential and the majority, including imaging appointments, will take place at Ashford Hospital.
If you have any questions about your appointment please call 01784 884361.
|Visiting our Hospitals|
To protect patients, visitors and staff, the Trust has taken the decision to restrict visiting to all inpatient areas at Ashford and St Peter’s Hospitals until further notice. Please click here for the answers to frequently asked questions on the new visiting arrangements.
For guides to each hospital, please click on the links below:
This will reduce the number of people passing through the hospital and offer the maximum opportunity to reduce transmission of COVID-19.
In line with these measures, we have closed off access to our disabled car park. Please be assured we have extra measures in place for emergency access and additional staffing assembled in key locations.
We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent spread of infection.
Our Bereavement team provides advice and practical help for relatives immediately after the death of a loved one.
Please use the hospital switchboard (01932 872000) if the service is not available. They will be able to direct your enquiry to the appropriate person or department / ward.
|Maternity and Antenatal|
|Due to the outbreak of Coronavirus we need to implement a strict visiting policy in order to safeguard our mums and newborn babies, we appreciate your support and understanding with these measures.
Visiting will be restricted to one birth partner only during labour and for the first hour after your baby is born. There will be no access for any other visitors including children / siblings and you will not be able to bring anyone with you to any of your appointments, scans or check-ups.
|As staff are now supporting the COVID-19 response, all routine theatre lists for elective patients have been cancelled. You will be advised about your rescheduled surgery.|
|Emergency Inpatients and Cancer Treatment|
|Urgent and cancer patients are being clinically reviewed and surgery will continue (where appropriate). Diagnostic testing will continue for these patients.|
|Supporting Recovery from COVID-19|
The Therapies team at Ashford and St Peters have developed a range of resources to help you in your recovery following discharge from hospital with COVID-19.
Each patients recovery journey will be different, but you may experience feelings of fatigue, shortness of breath, reduced tolerance for exercise, loss of appetite, difficulties with eating and drinking or voice issues. The guidance provided is based on general rehabilitation strategies and should not replace any individual advice you have been given.
|Donations to the Trust|
|In these worrying times, the generosity of people and businesses from our community has been truly amazing. We are so grateful for all of the contributions and donations that have been made to support our staff. find out more.|
|Latest NHS Information and Advice about COVID-19|
You can access all the latest information on symptoms, testing and tracing, self-isolation, treatment and social distancing on the NHS website.
You should use the 111 online coronavirus service if you have any of the following symptoms:
111 will tell you what to do and help you get a test if you need one. Stay at home and do not go to places like a GP surgery, hospital or pharmacy. If you cannot get help online then call 111.
If you are worried about a child:
Call 111 if you are worried about a baby or child under 5. If your child seems very unwell, is getting worse or you think there’s something seriously wrong, call 999. You can access more advice about coronavirus in children here.
|Update on Disabled Parking|
The disabled car park is still open at St Peter’s Hospital but the nearest entrance to the hospital is temporarily closed. This is due to new processes for infection control screening, and in particular, so they, like other visitors to the Trust can be given a surgical mask, have a temperature check and sanitise their hands at a central access point.
Disabled persons are kindly asked to enter via the Duchess of Kent or front entrance at St Peter’s Hospital. If a disabled person or their carer needs assistance to get to the entrances, please phone the porters directly via 01932 722036. There will be signs in the car park to also assist visiting.
|Changes to St Peter's Access and Parking|
|As part of the ongoing Transformation works at St Peter’s Hospital, there will be some temporary changes to how the main entrance of the hospital is accessed. As of Monday 24th February, for eight weeks, there will be no access for patient or visitor drop off at the front entrance ... read more.
Due to the new multi-deck car park build at St Peter's, you will need to follow the signs to the new parking location ... read more.
Putting Patients First
Our emergency department is located at St Peter’s Hospital. Please only visit us if you are seriously ill or it is an emergency. Minor injuries will be directed to our Urgent Treatment Centre opposite A&E.
We aim to make your stay in hospital as comfortable as possible. Click here to find out more about coming into hospital and what you will need to bring with you.
Click here for our visiting times and ward details.
If you’re not feeling well and over the counter medicines are not helping, don’t wait for it to get worse – speak to your GP and avoid a trip to hospital. Find out more about finding the right services in our area.
There are a number of ways that you can give your opinion about the care provided by the Trust. Whether you are a patient, visitor, or member of the public, all views are important to us.
We are very proud of our hospitals and our staff, and aim to provide a high quality service for our patients at all times.
We shall do our best to make your visit as comfortable as possible and our staff will do all they can to assist you. If you want to find out more about the Trust and our hospitals, please click here.
We welcome any comments or feedback you would like to share with us. Listening to our patients helps us to get things right.
If, as a patient, relative or visitor, you need any help then please contact our Patient Advice and Liaison Service via email at
Suzanne Rankin, Chief Executive
Travelling to the Trust
Click here for details about travelling to our hospitals, parking, and site maps.